EMPTY PROMISES NEDBANK

I have recently moved over to Nedbank as I was called by a call center agent saying that, if I do switch my salary over to Nedbank I will get a R200 rebate with them as I have vehicle finance. I then went into the Tongaat branch and a consultant by the name of Laetecia had assisted in opening the account. She had advised me about this perk and I explained to her that I am aware of it. She then advised me that she will get it activated and she will revert back to me once it has been done. After a few weeks I had decided to give her a call and she said that she has not been in the branch that much but she is working on it and will have it completed for me. Today I decided to check my bank statement and saw that the R220 had gone off my account when this account has already seen my salary so to me someone has not done their job and what I can tell you is that the consultant is yet to revert back to me with regards to this. I think this is absolutely poor service. I did go into the Ballito branch assisted by a brilliant lady but she advised that she could not do much as Laetecia from Tongaat has already requested.

On another note, I was unable to use my debit card wherever I would like to swipe my card that requests a pin. It does not allow the pin given to me neither does it allow a pin that I have chosen. I did go into the very same branch again Tongaat and was sent to the tellers where they had only one person operating during month end. The lady advised that there is an issue requested my details and has not done anything up to date.

I would like clarity on these issues please.