Empty promises and poor service from Nedbank regarding Go banking credit card

Good day,

I have a Nedbank Go Banking credit card that i have had for the past 10 years and i was told that it's been discontinued and therefore will no longer be renewable and that i will have to apply for a new credit card which i feel is very much unfair. After spending a lot of time with the call center and branch for my card to be upgraded. Happiness Khwela from the Card retention department with reference no. #484 325 87 promised me that she would help me with this issue and would get my credit card upgraded. This was on the 12/7/2021 and i haven't had any feedback regarding this matter ever since from Nedbank.

I am still paying for my go banking credit card every month but unable to use it and i have other investment accounts with nedbank that i am thinking of canceling if this issue is not resolved along with my cheq account and existing credit card.

Regards Nicole