empty promises and leaving customers in the red

I asked nedbank to send someone to open a new account for me by the office so they did we started and finished very quickly after we finished I asked them how long it will take for my debit orders to be shifted <br> they said it has already started as soon as my thumbprint was scanned by the tablet which was not true it took 45 days to shift my debit orders when that was finally over I realized there is money being subtracted from my account when contacting the branch manager what took about 4 calls I was facing a rude unprofessional person that Blakely stated that I must be lying her staff would never say it will take so little time and that it depends on the merchant when they bank their machines how can a transaction take up to a week to a week and a half i have never seen anything this ridicules now I basically owe nedbank R1200 for an empty account with no activity on it and they just keep transferring my call it has been 28 minutes still awaiting an answer