empty promises

On Friday the 28 August round about 21:30 pm I was depositing money at the Nedbank atm Durban North, as usual. I inserted my card and punched my pin and inserted cash into the machine, the machine started counting the money and suddenly the screen switched of for few seconds I was shocked as this has not happened before, while I was still in the shock the machine returned my card, and not my cash. I didn't get any receipt, and I immediately called the call centre, the agent on the call centre informed me not to worry as the money was inside the machine he said it was \safe"and he instructed me to call the call centre again the next morning which did. I was very disappointed when I called as they told me to wait for another six days for my money"