Employees not willing to give us service

We were in the branch looking forward to open an account as business individuals to invest in the bank but we were told that the account that we want to open they only open them in the morning after 1pm we can't get any assistance I have never heard that in my life from a big institution as this. Nedbank has kissed 1m as investment this is an embarrassment employees need to respect client and don't judge them.<br>