Emotionally abused financially and not protected by your own bank

Reference Number: ********** 1

About three months ago, I was in a financial crisis and I made an arrangement with Nedbank to deduct half of my instalment for three months and we agreed upon, so July was that month for them to go back to the initial amount of my instalment that we had agreed upon. I got the shock of my life when I discovered that Nedbank has gone to my account without my consent and deducted double of instalment my monthly instalment which was now R8000,00 and some odds which we didn't make any arrangements of and no one called me from Nedbank to do an arrangement for new instalments for arrears. To make things worse I was in a weekend away in another province that I was not even fami**** with, my family and I had to drive for about 1 hour from where I was and I was not even fami**** with where I was to look for Nedbank because there was no Nedbank branch in Langebaan where I had booked for the weekend away, so the closest place I could drive to was Vredenburg to go and query my money that was taken from my account, I was left with R5,00 something before I had to reverse some of my debit orders in order for me to be able to buy petrol to go back to where I was booked for the weekend, I was given a phone in the branch to phone the load department and ask for refund on what was due to me which they refuse to do so, instead of them helping me with my problem the consultant by the name of Simphiwe and I asked for the supervisor and I was given the team leader by the name of Jason and they both forced me on the spot to do payment arrangements of R500 per month despite solving my problem and returning my money that was take without my consent.

As a result of this ordeal I am left emotionally disturbed, hurt and disappointment by the fact that I can be let down by my own bank that I love and trust so much, I am left feeling unprotected as a client, if Nedbank is capable of doing something so drastic like this how much more of other ****s that can target my money like that, I mean even if I had to pay back their monthly arrears, surely they couldn’t have come up to the decision of taking R8000.00 at the same time in one person who already had disclosed that they had financial problems. Nedbank is taking advantage of my funds as I am banking with them, I was out of town in another Province and they inconvenienced my trip due to that I was stranded because of this situation. I am real tired of Nedbank which I've been banking with them for years, now I feel like moving my account another bank that will be able to protect me as a client and put client’s best interest at heart, their treatment has left me rather feeling emotional abused financially.