Emergency Funds ****** – No Alert, No OTP, No Protection

Nedbank, I am extremely disappointed and concerned.

On 25 July 2025 at 21:09, a cardless withdrawal of R1,880.00 was processed from my Emergency Pocket Savings, and by 21:11, the money was gone. I received no notification, no OTP, and I did not authorize this transaction.

The voucher was sent to my sister’s cellphone number, yet I was at home, my phone was locked and charging, and I never opened the Nedbank app. I only found out because my sister called Nedbank to query the transaction. The consultant confirmed it came from my account, which completely shocked me I never initiated it. Further investigation showed the money was withdrawn at an ATM in Sunninghill, a place I’ve never even been to. If my sister hadn’t called, I would’ve discovered this only when I needed the funds — which I do now, as I’m facing a medical emergency.

This raises serious concerns about the security of Nedbank’s digital platform. How can unauthorized access and withdrawals happen so easily, with no alerts, no verification, and no protection?

I trusted Nedbank to keep my money safe. Right now, it feels like I’m banking with a pick-pocket bank. I urgently need answers: How did this happen, and what are you doing to resolve it?