embarrassing arrogance

Visited Galeria Nedbank for foreign currency. We were promptly served. The foreign currency lady was most professional and helpful. Both my wife and I were surprised by the branch managers unprofessional conduct. He interrupted us several times while we were being attended to. He did not excuse himself neither did he greet us. He treated us as if we were not present. We were most astounded with his treatment of the foreign exchange lady. We were embarrassed and uncomfortable and can only imagine how the lady felt. She had done nothing wrong, he was not happy about a computer delivery. A Manager has no right to treat his staff like he did especially in front of clients. His actions are a disgrace.

Manners are important, he has none. Respect is important, none was on display to the clients present as well as the lady assisting us. His were not traits one would expect from a manager.