Embarrassed and extremely disappointed in Nedbank

This was sent on Friday 1w/10 , no reply whatsoever!

I am very and utterly disappointed and embarrassed.

I picked up my credit card last week from Nedbank Welkom.

Today I tried to use it for the very first time and it was declined. Called the call centre and they said I must go into the branch for verification and a reason why it was declined.

At the branch the lady from enquiries found out that the Nedbank system closed all the credit card accounts that was approved on a specific day and they can't give reasons as to why, but apparently it has happened to a lot of new approvals and people were phoning the call centre with the exact complaint.

How can Nedbank approve my card, send me the cards but on the same day as approval the system decided to close the account? Hence, when I received my card the account was already closed?

The lady from the branch said they requested that the account be opened again, but I find this highly irregular and very very sad indeed and unacceptable.

Before I go the route of hellopeter, Banking Ombud, Speak Out and the Devi show, please see if this can be sorted out.