Embarassment from Nedbank-Not making things happen again

<p>I received my greenbacks card 2 weeks ago after a long battle with Nedbank to merger my points and issue my card. After confirmation from Amelia Matto on 30-11-2016 with call ref no ********** that I have 15034 points with rand value of R445.39. Yesterday with a smile and confidence I go shopping, to my disappointment after a long que i swiped with the greenbacks card and the error I received awas insufficinebt funds. I went to the atm to check the balance and indeed there was not even a cent. The embarassment that I incurred was heart breaking for me. I dont understand why should I always have to fight all the time to get Nedbank to resolve my queries with them. I am a year with them and had 3 negative encounters with them. Nedbank is definitely not making things happen for me. I want a bank that will not make promises and not keep them. A bank that will make me feel like i matter. I do not know what to do anymore, tired of fighting.</p>