emails, personal visit and still no success!

Nedbank should definately look into this shocking service.<br> I have a Nedbank Snr. Green investment. It fell due on the 5.8.2015.<br> In June I twice sent emails and then repeated them to Mr. Mbele <br> to make sure that Nedbank did not mess up again and put my<br> funds into the wrong account. I instructed them to put the<br> investment when it fell due into my Money Trader account. <br> I then visited his office personally and told him about the mistake<br> and he agreed to fix it. That was about a month ago. <br> What is his problem? I have copies of the emails sent and demand<br> service from this branch or from the Head Office. <br>