aR
ashin R

1 reviews | Active since May 2011

18 Dec 2017, 09:14

Efficient Service

I had the so pleasant experience of my accounts being ****med, all funds from my accounts were taken. I reported this to the ***** Divison-Card and was given a case no2017 L 0464, i spoke to a lady by the name of Precius on 04 December 2017, when the incident occured. I followed up on 08 Decmeber 2017 and spoke to Mahowa whom simply told me that i must wait for 4 weeks they are still busy investigating. I then called again today as to date nobody from the ***** Division has contacted me to update me or request any further information. I spoke to a lady named Gillian and after 10 mins of being on hold she tells me to call Lerato on ********** as she is handling my case and guess what that is the incorrect number.

I have been waiting and to date nobody has given me any updates. So comforting to know how efficient the ***** department is.

0
Replies (4)
Nedbank
Nedbank's reply18 Dec 2017, 09:36
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

aR
ashin R's update18 Dec 2017, 14:24
Reviewer Update
Thanks guys.. so quick to respond to emails but so late in calling a client who has complained. Service is outstanding
aR
ashin R's update18 Dec 2017, 14:24
Reviewer Update
Thanks guys.. so quick to respond to emails but so late in calling a client who has complained. Service is outstanding
Nedbank
Nedbank's reply18 Dec 2017, 15:36
Official

Noted.

Kind regards

Client Experience Team

Best regards,