Efficient and helpful

I submitted a complaint on Hello Peter yesterday after being so livid at the branch consultants at Voortrekker Bellville who could not assist me in a matter for 4 days which should have been so simple to do. After submitting the request online I was assisted by Merilyn Peters the Client Service Resolution Manager and she resolved my complaint within 24 hours of the complaint being lodged. I was on the edge of stopping all dealings with Nedbank and then she showed me a different picture. A picture of service excellence, customer first, gratitude and professionalism.

If I should rate her service 1 for bad and 10 for good then she would score an 11 for exceptional.

Keep up the good work.

I wish all staff can portray the level of service as Merilyn Peters.