****ed up contact center service from Nedbank

I have been calling your contact center since 10am this morning and it's now 4pm and I'm still not able to get through the right dept. Every time I'm being told to hold and those calls span over 35 to 40 Mins. This is totally unacceptable. Are your staff *********** as to not know where to transfer a call.

I want to cancel my car insurance however I spoke to sales, support, recoveries, mfc, finance, motor and some other depts I never heard off. *** guys. I'm currently on hold for 12 Mins. And it's a silent hold. No sense of urgency. And guess what, I was not even rude to any of the staff I spoke too. If I don't get a callback within 30 Mins, I will sue your asses