****ed off

On the 10th of November I spoke to a consultant named Nicole in the credit card department requesting a paid up letter of which I was promised that she will email and today when I call to enquire as to why I haven’t received the email, I spoke to Mondli who wasted my airtime explaining one and the same thing that I should wait for 15 to 30 days of which Nicole never told me about. Why should we wait for so long to get letters as i have settled their bill in October so what is it that they still doing