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cW
candace W

1 reviews | Active since May 2016

26 May 2016, 08:10

****ed off

<p>i opened an account with nedbank. i app**** for debt counselling due to some issue i had. the problem is. I used to have a credit card with nedbank years ago. i havent heard from them in a while. all of a sudden this month out of the blue they debit R3278.51 off my account. I mean my GOD, who can afford for that amount to be taken off one time. if they knew how to debit my account why didnt htye have the decency to call me and let me know they were doing that. So i am now buggard for the rest of the month because of this nonsense. i have 3 kids to feed, i have trnsport to pay and they debit R3278.51 off my account. Good gosh, i definitely am not that rich. i am so angry i am going to cloe my account and i will spread this all over social media becasue this is sly and underhanded. </p> <p>the only good thing is that at least the floor manager there sashnie has tried to be very helpful and i appreciate her assistance. </p>

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Replies (8)
Nedbank
Nedbank's reply26 May 2016, 08:48
Official

Dear Candace,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Best regards,

cW
candace W's update26 May 2016, 12:42
Reviewer Update
i was told to contact credit card legal. i've left 2 messages so far and still no one has called me back. whats frustrating me is the fact that it was so easy to go into my account and debit this money when my cell no is on the system and your'll could have checked it and called me to notify me of this R3000 debit. i worked for Nedbank so i know how the system works. now, no one had any idea where the money came from but that whole R3000 was debited. guys pls, no one in this day and age has R3000 spare. I HAVE COMMITTMENTS. I SHOULD HAVE BEEN CALLED FIRST. this is so unprofessional true. after 4 yrs you just go into someone's account out of the blue and debit them, what is this world coming to true.
cW
candace W's update30 May 2016, 07:03
Reviewer Update
its monday today and still i am waiting for some sort of resolution to my proble. i advised nedbank to keep the R1000 and return R2000 and or the next 2 months debit out R100pm. they seem to have a problem with this ebcause apparently they've been sending me sms's to a number i havent used in years. It is now the 30/05/2016 and my son's creche is waiting for their money, my lights needs to be paid and still i wait. the lady thats handling this is out of office thill the 01/06/2016. so while i wait for a response my kids will be in darkness and the creche' wont keep my son. so what am i to do becasue no one is giving me a DEFINITIVE RESPONSE HERE.
Nedbank
Nedbank's reply30 May 2016, 07:18
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

cW
candace W's update30 May 2016, 08:23
Reviewer Update
please, the sooner the better because i am at my wits end right now.
cW
candace W's update30 May 2016, 14:27
Reviewer Update
ok, i dont know how many times i'm supposed to post here but i'm definitely not getting any help. its now 4:24 and NO ONE has contacted me today. everyone goes home nicely and forgets that they've taken over R3000 out my account. How do i feed my family tonight. its so strange that in 2 minutes they can debit most of your salary ut it takes so long for anyone to help resolve the issue. i am highly disappointed truly. Official business reply: It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward. Kind regards Client Experience Team my reply: NOTHING DONE YET and this happened on the 25/05/2016. geez, thanks Nedbank, your service leaves a lot to be desired.
Nedbank
Nedbank's reply31 May 2016, 06:11
Official

Good day

we have attempted to contact you on your cell, however we have been unsuccessful.

Trust that we are attempting our best efforts to resolve the matter timeously.

Kind regards

Client Experience Team

Best regards,

cW
candace W's update31 May 2016, 06:32
Reviewer Update
guys pls, you have my cell number becasue Pamela called me on that number. it was updated as well when i opened the account. you have my email address as well because she emailed me on that address. my email hasnt changed in years. today is D day. its the 31st and i have stuff that needs to be paid. can anyone for the love of anything good and holy, can anyone call me on the details that you ahve already. the only time i get a response is wehn i post on hello peter. after that no one calls me. *** that is my number and the one that is on your syste, exactly where you found my new account details and debited most of my salary out without a care in the world that i cant afford to lose so much money in one go. i need this resolved today.,