Easypay method and missing payment

On December 28 2024,I received an sms that I can pay my credit card via a link or use easypay reference.Because links are highly risky for fradualent activities, I then opted to go into my capitec bank app and made a payment from my daughter's account using the easypay reference which showed that the account is for Nedbank ltd.I sent the proof of payment on the 3rd of January 2024 and as of now the payment is missing .Phindile has advised that the funds cannot be found at any of their suspense accounts and no one seems to know what the easyrefernce account at Nedbank is.I cannot comprehend as to why Nedbank would encourage this source of payment method but not be able able to allocate the funds.I am now getting calls from collections to say to I have not paid and have directed me to go to Capitec as there is nothing they can do and will close the inquiry.Nedbank should cut ties with Easypay as they are not able to deal with issues that come with using the 3rd party.