Eastgate Nedbank the worst!

Upon entering the Eastgate branch, three staff members were standing at the front while the queue continued to grow, with no clear direction given to customers. It was only after customers began asking what was happening that tickets were finally issued. This immediately created frustration and gave the impression of poor queue management. The staff were unfriendly and unwelcoming, which made the experience even more unpleasant. As a customer, one expects at least a basic level of professionalism and courtesy when entering a bank branch.

I then had to wait approximately 33 minutes to see a consultant for a simple request of linking a supplementary account to my profile, something that unfortunately cannot be done via the app. The long wait for such a basic task was disappointing. In addition, the consultant did not appear confident in the systems or products, which created further delays and reduced my confidence in the service. This visit has honestly been one of the most unpleasant banking experiences I have had. While the branch itself is visually appealing, a beautiful environment does not compensate for poor customer service.

This situation is embarrassing for a bank of Nedbank’s stature and raises concerns about staff training, customer care, and operational efficiency. Experiences like this make customers question whether they should continue banking with Nedbank.

I don't recommend this bank, customers were walking out due to long waits. A good tactic used by staff as the queue management system recalculates time as tickets seem to be resolved in less than 2 minutes which on the system reduces the time but customers are waiting longer than shown on the queue management system. Perhaps lessons can be learnt from Capitec.