LJvV
Lucas Jansen van Vuuuren
1 reviews | Active since Jun 2012
29 Sept 2017, 13:08
E-statement communication error
Cannot get into touch with someone to set up an account.
I need to be able to pull an e-statement for my home loan, I tried contacting Nedbank from their website for a week now, and no result
The automatic response says that Nedbank will contact me, but this has not happened yet.
Helpful (0)
Replies (5)0
Replies (5)
Nedbank's replyOfficial
29 Sept 2017, 14:17Dear Lucas
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply29 Sept 2017, 14:17
Official
Dear Lucas
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
LJvV
Lucas Jansen van Vuuuren's updateReviewer Update
29 Sept 2017, 14:31Thanks for the reply,
I sent the response to the email address **********
Subject line:
Hellopeter response for lucasjvv
LJvV
Lucas Jansen van Vuuuren's update29 Sept 2017, 14:31
Reviewer Update
Thanks for the reply,
I sent the response to the email address **********
Subject line:
Hellopeter response for lucasjvv
Nedbank's replyOfficial
29 Sept 2017, 14:50Thank you
Kind regards
Client Experience Team
Best regards,
Nedbank's reply29 Sept 2017, 14:50
Official
Thank you
Kind regards
Client Experience Team
Best regards,
LJvV
Lucas Jansen van Vuuuren's updateReviewer Update
02 Oct 2017, 12:36Thank you Nedbank!!
very knowledgeable and helpful person assisted me with my questions, and set me up for statements.
Excellent service
LJvV
Lucas Jansen van Vuuuren's update02 Oct 2017, 12:36
Reviewer Update
Thank you Nedbank!!
very knowledgeable and helpful person assisted me with my questions, and set me up for statements.
Excellent service
Nedbank's replyOfficial
02 Oct 2017, 13:03Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
Nedbank's reply02 Oct 2017, 13:03
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,