e Note free for 2016

Beware, this eNote is not free. I made use of this offer and it worked well during January 2016. On 27th Jan I was charged for this \free\" service on my current account! This charge was not passed to me by eNote, and I picked this up on my statement yesterday. The customer care centre referred me to the branch and the branch back to customer care! Why must I pick this up, and try to get the fee reversed? The bank must pick up these fees/charges before they are passed on to the client to see if they are justified by past transactions and the perks this account has. This also happens when I get a statement over the counter, because the SST, Internet is offline, the printer has no paper or ink. This is no fault of mine and statements are free when using these systems. Now I am forced to take a number, waiting in a Q for ages to see a teller for a statement and to the submit my complaint to a teller.<br> Ideally, there should be NO charges for these actions and further more NO taking a number and Q to see a teller!! The bank asks my to use my cell phone or visit another branch, which costs me time and money and is the easy way for them to solve their problem. This is not acceptable to me."