duplicated transactaction on atm

On the 15th June I withdrew R400 and R100 from the machine. This amount was duplicated on the 17th and reversed on the 18th of June. I was charged for 2 additional withdrawals at R9.20 totalling R19.20. Its a small amount but its the principle it was not my error. Please reverse the charge and credit my account<br> I am also puzzled as to why I no longer receive a monthly emailed bank statement. They have simply stopped. Please reinstate.<br>