Duplicate transaction

⭐☆☆☆☆

Absolutely unacceptable experience.

A transaction relating to a purchase of R2,350 at Uitkyk Vleis Mark appears to have been duplicated, resulting in serious financial consequences for me.

This is not just an administrative inconvenience. The duplicate transaction has left my *** account reflecting a negative balance of R2,350 and I currently have no access to money.

Being expected to wait up to 72 hours for assistance when someone is left financially stranded is simply not good enough.

Customers should not have to suffer the consequences of transaction-processing problems without urgent assistance, accountability and proper communication.

I expect Nedbank to investigate and resolve this matter as a priority.