duplicate billing

They duplicate a transaction with all the charges and fees. The call centre takes 20 minutes (twice) before I gave up on those people. At the bank the lady that helped took me to a bank phone and the same thing happened, call centre, 20 minutes and the line went dead, So I went to the \head"\"" (Vanessa) which \""would follow up\"" but I would have to wait again untill she finishes with the client who just started reading his contract. By now my costs are R1500 double deducted"