Dropped call and pathetic service

<p>On Friday afternoon I called the lost/****** card division to get my card cancelled from my landline. I was put on hold by the bank whilst the card was being cancelled. I am utterly shocked that the call made from my landline was dropped as there would have been no signal/connectivity issues that one could experience if using a mobile phone. The bank did not bother callling back instead i had to call back. The bank also did not bother to take down details of the incident which i wanted to report.I would think that it would be in the banks best interest as well to prevent such incidents from happening to their clients. I am utterly disappointed in the way this matter was handled.</p> <p> In addition I sent an email to client service and I get a response via email saying that "thank you for raising your caomplaint and taking my call" when I did not take any call from them and nothing has been done regarding my complaint! </p> <p> </p> <p> </p>