dropped again by my bank.

So once again Nedbank has dropped me, there client or a few years now and the bank i chose for my salary to go in. So last weekend was a long one and my debit order of R4050 came off twice i then spoke to a Anna mogaki and she promised that she would assit in getting the money urgently as I told her i needed the money imagine to be at home for a long weekend without money, they didnt. Yesterday(a week ago) it was still not in and i spoke to a guy called Again phele the most arrogant non peoples guy ever i explained to him that my vehicle and my contracts are coming off and i need the money otherwise I will have to pay return charges he rep**** to me by saying its not there problem so whos problem is it when they debited my account twice without my permission, today its stil not in and my debits came off i now have to go stand in a line at the bank, explain to my service provider and pay return debit chargers. Thanks Nedbank for the poor service and for letting me now again a long weekend sit without money. By the way if you say 3-5 working days and your managers requests a urgant return why is it that it takes longer? Stop advertising on tv when the actual Nedbank is far from that.