Dreamtaker :(

<p>Hello, </p> <p>Tried to withdraw/cancel this policy. I originally called the contact centre last Wednesday but after holding on for 10 mins, decided that calling a branch was better. Was told that in order to do this I needed to come into the branch which I did last Friday morning and completed and sent paperwork off then. Today I recieved a message to contact Sabrina on ********** 111, which I did. Was told by Cedric that this was strange as she doesn't have a phone and she works in admin. (felt like my integrity was in question, for a min a bit a self doubt crept in) but I bravely stood my ground and after a bit of time on hold was told by him that yes she did in fact call me! I advised that we sent forms through and needed this policy paid out or withdrawn as he said that because we did a withdrawal in 2014 I could not do another nor could I close or surrender this as it is part of the t's and c's. He could not confirm why this was so. I have subsequently been advised that this product has been discontinued!(not by him though). I was asked why this could not be done and he told me again of the t's and c's! He couldn't direct me to a supervisor but rather advised that I needed to speak with their complaints consultant Ranjeni Pillay, who could not take calls (sounds a bit strange) and who also did not have a direct email address (strangerer!!!) He advised that he would ask her to call me back by cob today. <br /><br />Can someone in the know contact me???</p>