Dreadful service

I'm very disappointed in the unprofessional and attitude I received from Phakamile or phakamani that called me this morning from Nedbank. The lack of empathy and non chalant behavior is actually the reason I'm closing that account and will have no future dealings with Nedbank. I actually somehow knew that my journey with them would be an epic fail... the service I've received with the green bank has been disgusting. Certainly not my cup of tea