1 reviews | Active since Aug 2016

01 Aug 2016, 12:05

Dreadful Bank

<p>A dreadful experience at a dreadful bank. I went to cash a third party Nedbank cheque at Nedbank, Westville. First the teller wanted my ID. No problem. I gave her my driver's license. Then my telephone number. No problem. I gave it to her. Then she asked if I worked. Surprised, I said it's none of her business what I do with my time, but I gave her the work name anyway. Then she wanted my fingerprints!!!! I said absolutely not. After much time involved I eventually got told the drawer of the cheque could not be contacted so they could not cash the cheque.</p> <p> </p> <p>What absolute nonsense. I phoned my lawyer who confirmed my thoughts. It's an ******* position that Nedbank have adopted.</p> <p> </p> <p>Toxic bank.</p>

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Replies (2)
Nedbank
Nedbank's reply01 Aug 2016, 12:31
Official

Dear Micheal,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update01 Aug 2016, 13:11
Reviewer Update

Thank you. A quick response. That's something! I await a call from Nedbank to discuss a way forward.