Draconian, customer-unfriendly rules from Nedbank!

My son was stuck here for 2years during COVID and had 4 flight tickets cancelled. He got out to be reunited with his family in a panic as soon as he could. Trying to close his Nedbank account is a total nightmare and ridiculously draconian! This is what Nedbank says: They will email 2 forms to him in Washington - he needs to fill it out, have it certified and COURIER it back - the cost is approximately R1,500! He has paid in excess of R3,000 in monthly fees for a facility he cannot use! I have emailed Nedbank about the problem, but have not had the courtesy of a response! SURELY, this requirement is totally crazy, given that it is the easiest thing in the world to open an account? Why do they need to draw blood and DNA samples to close it!! I will certainly never use this bank ever due to their customer-unfriendly rules!