Downgrade Misery

Since the beginning of June I've been trying to downgrade my account from the Savvy Bundle to the Dezign student account. This same account number was a Student account which I upgraded to a Savvy Bundle.

I know longer need the Savvy Bundle benefits and as I'm still studying i went to the branch to downgrade it to the original account as I want to keep my account number.

I was first told to what until June 27th 2018 for the monthly fee to come of and it will be downgraded.

I waited until the 28th of June. I called the consultant that was assisting me. She said she will email me Friday 29 June 2018. No email came.

I contacted the Monday. She said that she needs to consult the call centre for it to be done.

It's Tuesday afternoon no email and no communication.

If this account cannot be downgraded as I was told, please close it as I will be moving to a new bank.

Please email me, as I cannot take calls during the day.

I will not pay the R192 monthly fee this month, as I was kept waiting 3 weeks for an account to be downgraded.

Please close my account if it cannot be done.