SL
SHANE L

1 reviews | Active since May 2015

14 May 2015, 14:21

DOUBLE STANDARDS

NEDBANK OFFERS THE WORSE SERVICE.THEY DONT HOLD THEMSELVES ACOUNTABLE TO THEIR ACTIONS.THEY DO AS THEY PLEASE AND TAKE MATTERS PERSONALLY RATHER THAN PROFESSIONALLY. I APP**** TO THEIR DEALER FOR FINANCE AND WAS TURNED DOWN BECAUSE MY ID IS ALLEGEDLY DAMAGED. SO I MET THE MARKETER,WHO MADE ME FEEL LIKE ***** BECAUSE MY ID IS DAMAGED,HE ADVISED ME THAT NO NEDBANK WILL USE MY ID BOOK, SO TO PROVE A POINT I WENT TO NEDBANK AND OPENED AN ACCOUNT WIT THE SAME ID. IT WAS THE NEDBANK MARKETER THAT LOOKED AT MY ID AND DECLARED ME TO BE LIKE A *****, HOME AFFAIRS ALSO SAID THERES NOTHING WRONG WITH MY ID.THE FORENSIC DEPT DID NOT EVEN GET BACK TO ME, SO BEACUSE MY ID IS DAMAGED IM REGARDED AS A ***** AND DENIED MY RIGHT TO FAIRNESS, THE LEAST THE FORENSIC DEPT SHOULD HAVE DONE WAS HAD A CONSULT WITH ME RATHER THAN DUCKING AND MAKING ME LOOK LIKE A *****.

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Replies (1)
Nedbank
Nedbank's reply14 May 2015, 14:59
Official
Hello SHANELIEBENBERG,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team