1 reviews | Active since Oct 2013
DOUBLE STANDARDS
<p>I have had an account with the above bank for over 15 years. I have an overdraft facility and went over it by approx R169.00 and they give 24 - 48 hours to sort it out after sending an SMS. A debit order for my insurances went through on Saturday the first and it was R169 over my overdraft. I received an SMS on Sunday morning and I banked R3000 cash at the cash ATM on Sunday morning, thinking all was sorted as cash is instant. Imagine my surprise to find that on Monday the cash showed in my account by the insurance money had been sent back. This resulted in a R90 fee. I was told that I banked on a non business day and the transaction would be shown on a business day whereas the insurance money bounced on a non business day which was different> HOW?????</p>
Dear Maureen,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
Dear Maureen,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
