1 reviews | Active since Jun 2011
Double Maintenance Fee
21.10.2015 - Client: Maintenance fee deducted on the 26th September 2015 from my account and again on the 6th October 2015. However, that request was rev but recovered on the 15th October 2015 (CREDITCENT***QWIEK - R99.00). Why, do I need to pay maintenance fee on the 26.09.2015 and again on the 6.10.2015. Leboya: The maintenance fee was reversed in your account since the double charge was an error. <br> 04.1.2015 - Client: No information was received from Nedbank that the maintenance fee was reversed back in to my account, since our last conversation. However, I picked up yesterday from a ATM receipt on the 28th October 2015 maintenance fee of R99 are deducted again. SMS notification are included in my savvy account, notification always takes a long time to inform the client the money are deductedfrom the account and sometime no notification is received like the maintenance fee that was debited from my account on the 28th. Leboya: NO FEED BACK RECEIVED. <br> <br> So if clients do not check there statement or keep an eye on there account Nedbank will take maintenance fee as they pleased. I only recently picked it up, how will I know that it did not happen previously.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
