Double disappointment

On saterday (9 may 2015) i went to the bank got a number and stood for 45 min before i was helped at one of the teller desks. People who arrived after me where served before me. But this i can still cope with. Then i spoke to the teller about my card being rejected at stores and the atm. When i phoned help line they said it needs to be recoded. I went in she said they will recode and then the next minute before even trying to recode she said the card is damaged. Some of the covering from the front was warn but not damaged. So she said she will issue new card. She pulled out chipped card and the system said i do not qualify for a chipped card ( maybe because i dont earn enough). When i said that a unchipped card is not save they said they know but the system does not allow them to give me a save card. After words i said fine give me a unsave card and they will be help liable for any loss on my side. I recieved a sms that my new chipped card has arrived. Went in this past sunday and again was disappointed when they then could not encode my card due to limited services on sunday. If a bank is open should they not be able to help. I have never recieved good service at northgate. :(