double deduction

nedbank has double deducted me again for the second time on my personal loan, i have tried to communicate with several times as i had been working through the covid 19. last month i revieved my UIF after not recieving a salary for almost 2 months and i got double deducted, i couldnt reverse the transactions at the branch or on the money app, i had call the call centre for a whole hour. transaction took over a week to be reversed and all my debt orders had to be reversed so could pay bills. know it has happened again i have to call again and wait another week again.

can someone just help, because i have emailed countless times and no 1 ever responds or communicates with me . i have tried being a honest customer towards nedbank by informing them about my financial changes and in return i am left with many bank charges and no money to pay bills .

next move is to go to an alternative bank where their systems are easy to work with