Double debits 2 in 5 months

Nedbank Homeloans - quick to double debit but have to jump hoops to get a refund My account was debited twice for the second time in 5 months for a bond payment When calling in for a refund, I hold for 45 MINUTES only to be told that the amount taken from my account has not yet been allocated to my account so there is no help I can get I will have to call again once the amount has cleared (will not be informed,I need to keep calling) so I can ask for a refund again Please note that the money was taken from a Nedbank account into a Nedbank home loan so there should not be any delay As a result of the double debit charge,I will miss my car payment which affects my credit score. I now understand why they insist on debit orders because it is the easiest way for them to rob you and make interest from it Imagine how much interest you could make for a mistake made once every 5 months If you are on a home loan never accept the EFT option as you are at risk of being ****** and have to fight to get your money back Should actually be a crime cz I didn’t give Nedbank pets mission to ransack my account