DOUBLE DEBITING PERSONAL LOAN

I have been double debited this month by your accounts department, Firstly i was harassed at the beginning of the month by a call centre agent who decided that he would take it upon himself to make himself a senior in your call department, After telling him where he can go and hide in a unfreindly manner due to the lack of being able to communicate with his clients, I AM PAYING HIS SALARY, a second gentleman phoned me after the shifts had changed, Much better and alot more understanding of the situation, i made an arrangement for the arrears amount, i must compliment him on his phone manners, he was great, Unfortunately now at the end of the month they decided to double debit my account even though an arrangement is in place, THIS IS AGAINST THE NCA AND CPA RULES AND REGULATIONS AS THERE IS A AGREEMENT IN PLACE FOR THIS, NOW WHEN I PHONED YOUR CALL CENTRE TO FIND OUT WHY THIS HAPPENED THEY SAY TO ME THEY WILL REVERSE BUT I NEED TO MAKE AN ARRANGEMENT TO PAY THE OUTSTANDING AMOUNT!!!! <br> <br> I HAVE ALREADY MADE ARRANGEMENTS!!!!!!<br> <br> I AM HOLDING NEDBANK ACCOUNTABLE FOR ANY COSTS INCURRED ON MY ACCOUNT IF I HAVE ANY DEBIT ORDERS FAILED BEING DIRECTLY RESPONSIBLE DUE TO YOUR COMPANY