Double Debiting and Refund Refusal

1. I advised Nedbank to change my homeloan debit from Nedbank to Investec.

2. The debit was rightfully made from my Investec account on Wednesday, 27 November 2024.

3. On Friday, 29 November 2024, I received a call from Credit Risk Management that the amount that had been debited was short of R369. 67, which needed to be paid manually.

4. To this, I indicated that I'll only be able to do so the following day, i.e. Saturday, 30 November as I was awaiting for some funds to clear in my Nedbank account.

5. The money I mentioned above, indeed cleared on the 30th November.

6. To my surprise and disgust, I noted that on Saturday, 30 November 2024, a SECOND debit had also gone through from now my Nedbank Account!!

7. At about 8am, I called Nedbank Premium Banking on ***alerting about this great inconvenience and thus seeking remedy.

8. The gentleman who assisted me, Xolani, confirmed that a Refund has been processed and gave me ***. He mentioned that it will appear on, Monday, 02 December 2024.

9. No money appeared on Monday and on Tuesday.

10. It's Wednesday now, there's still no funds. I was tossed from pillar to post when I made the follow up.

10. I finally managed to get hold of Credit Risk on ***, who blatantly told me that I will not get any refund.

My account was NEVER in arreas prior to this. This has greatly inconvenienced me financially.