AG
Amy G
1 reviews | Active since Nov 2015
22 Dec 2015, 07:58
Double debited second month in a row
Last month my loan account was debited twice. After going to the bank and sitting on the phone for 20 minutes I was told the 2nd debit would be reversed in 10 working days and it was a mistake on Nedbanks side. Now its happened AGAIN! I only spoke to a consultant yesterday to confirm the amount. I do not have time to go to Nedbank again and to have to wait up to 10 working days for my money back with all the public holidays over the next 10 days is ridiculous. This is not acceptable.
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Nedbank's replyOfficial
22 Dec 2015, 08:15Hello AmyGrobler,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply22 Dec 2015, 08:15
Official
Hello AmyGrobler,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team