Double Debited on my car finance

I called yesterday the 26th of April 2018. And spoke to Michelle the team lead. To explain that I have already paid my car unstallment which was in arrears. As I was informed by Renier from ********** That Nedbank MFC department will not deduct any payment from my account as it is already in arrears. Now I’m sitting with a dilemma whereby I paid the outstanding installments but yet the was a debut order that was withdrawn from my account. This is a Nedbank to Nedbank transaction which I made through EFT using my Nedbank app. I asked them to reverse the money and I’m still waiting for it. It’s not fair and very annoying!!!! I need my mone. Michelle told me that she will speak to Achmika who is currently handling my account. And obviously she never got back to me. I think that’s utter nonsense in my opinion.

Please give my money bac****!