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andrea S
1 reviews | Active since Aug 2010
08 Jun 2015, 11:22
Double Debited for Electricity and No Voucher
I tried to purchase prepaid electricity the day before the price went up. My account was double debited for the R1000. No voucher was ever received. I reported this on the 15th of April. I have received no response. I have lost interest on this money and I have to purchase electricity at the increased price.
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Nedbank's replyOfficial
08 Jun 2015, 13:12Hello andysmith,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply08 Jun 2015, 13:12
Official
Hello andysmith,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team