NK
Neels K

1 reviews | Active since Jan 2013

02 Nov 2016, 10:40

Double debit orders and Nedbank refuse to reverse MFC payments

<p>Firstly, it takes 25 minutes for Nedbank to answer a phone as all there staff is on lunch at 10H00 in the morning. Yesterday when i phoned Nedbank to reverse the double debit orders for MFC, i was told that they can only do it today. Today i was told that Nedbank does not reverse internal debit orders, meaning that they can debit your account as they are pleased and refuse to give you your money back. I logged so many complains regarding Nedbank. I am requesting that Nedbank stop all transactions on my account as i will be using a different bank, any transactions or cost will be for Nedbank's cost. I will detuct the double payments from MFC from my overdfraft and you can take it up with MFC. If you disagree, we can settle the matter in court.</p>

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Replies (1)
Nedbank
Nedbank's reply02 Nov 2016, 10:55
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team