double debit orders

hi <br> <br> i have been with Ned bank for the last 9 years already and have only spoken well about them even after the previous problem where they double debit ordered my account no again they double debit ordered my account on my personal loan with them, its not even some one else who put thru the debit order.<br> <br> Saturday i went to the bank to with draw some money for my rent and normally i don't check my printout receipt, something in my mind tells me to look and there it is double debit order again. i don't earn a lot the money i get is the money i have to pay bills and to last me for the month on travel costs and medical costs.<br> <br> i went in at Primrose branch what a waste 3 tellers working on such a busy day i reported it with them no they cant help me have to phone them after i stood almost 2 hours in the bank.<br> <br> Went to East gate bank to make the call waited 40min before someone picked up the phone and yet again information was given to them they said my money will only be refunded on Tuesday 29/03/2016 and nothing happened what must i do i need to pay bills. is there a way i can sue them? what i have read i am not the only one complaining about them.