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Samantha V

1 reviews | Active since Jul 2012

02 Mar 2018, 10:08

Double Debit again

Nedbank took R1300.00 from my current account towards a personal loan on 24th February, and then took a further R1741.00 on 28th February for the same loan. I need the R1300.00 to be refunded today. I always have these issues when a debit order is implemented by Nedbank on my account. This is the 5th time in 2 years this has happened and I am sick of it. I need the money reversed into my account immediately!!

0
Replies (8)
Nedbank
Nedbank's reply02 Mar 2018, 10:27
Official

Dear Samantha

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Complaint Team

Best regards,

SV
Samantha V's update02 Mar 2018, 12:30
Reviewer Update
A reply received 2 hours ago and still no one has phoned me. Absolutely pathetic Nedbank.
Nedbank
Nedbank's reply02 Mar 2018, 12:50
Official

Dear Samantha

Your comments have been noted and has been sent to the resolution manager .

Regards,

Client Experience Team.

Best regards,

SV
Samantha V's update02 Mar 2018, 15:31
Reviewer Update
A phone call finally received at 14h00. Taken from 10 o clock this morning to eventually make a call. And the phone call offered no resolution. How difficult is it to check the activity on an account and rectify the mistake. now once again I have to wait for 5 days to get the money back that Nedbank took from me (in error) and i have to pay all the bank fees for debit orders bouncing because Nedbank cannot do their job!!! Absolutely disgraceful I will be closing my acccount.
Nedbank
Nedbank's reply02 Mar 2018, 15:38
Official

Dear Samantha

Your comments have been noted and has been sent to the resolution manager .

Regards,

Client Experience Team.

Best regards,

SV
Samantha V's update05 Mar 2018, 10:09
Reviewer Update
So it has been 72 hours since I first laid my complaint with Nedbank and I still have no resolution. It amazes me that a simple phone call cannot be made to myself, or to the Personal loans dept to sort this out. My disgust with Nedbank deepens in leaps and bounds as the time ticks by. My rent has now bounced thanks to no communication received and I will be out of pocket again in bank fees due to this, but I suppose it is very difficult to make a phone call if you work for Nedbank's complaints centre.
Nedbank
Nedbank's reply05 Mar 2018, 10:22
Official

Dear Samantha

Your comments have been noted and has been sent to the resolution manager .

Regards,

Client Experience Team.

Best regards,

Nedbank
Nedbank's reply06 Mar 2018, 08:08
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,