Double Debit

I called Nedbank in the beginning of Nov to request that my debit orders be reduced as I am struggling financially. I also, in that call, asked that my debits be done on 7th rather as i usually only manage to get money on 2 of every month. <br> <br> They agreed to bring my payments down and debits be done on the 7th but it was a bit late to change the Nov debit. <br> <br> I accepted this thinking that would mean:<br> Nov 30th i would be debited (as payment for Nov) <br> 7 January i would be debited as payment for Dec. <br> <br> Makes sense right?<br> <br> WRONG<br> <br> I was debited on 30 Nov and then debited on 7 Dec again!! <br> <br> When i called today i was told this is correct and that this is the right way for this to be done? The gent on the phone said 7 Dec is payment for Dec? Surely the 7 Jan payment would be for Dec??<br> <br> I was then asked to hold for a manager and after 15 minutes of waiting I hung up. <br> <br> Today is the 7th...the day my car and insurance debits go off and now Nedbank has debited money that i put in the bank for my car and insurance.<br> <br> From a client who called you and had to tell you she REALLY wants to pay her loan back but is SUFFERING financially...you sure know how to help! I am shocked.