JL
Jordan L
1 reviews | Active since Apr 2019
31 Jul 2019, 08:20
Double debit
Good morning Nedbank debited my personal capitec account twice yesterday morning (R1460 + R970) for my nedbank credit card. The installment was supposed to be R1460, I am unable to dispute the R970 without going to a branch and this is an inconvenience. Please make my R960 available to me immediately, either have it reflect on the credit card today or return it to the capitec account.
Helpful (0)
Replies (7)0
Replies (7)JL
Jordan L's updateReviewer Update
31 Jul 2019, 08:21My second issue is that I app**** to have my account upgraded to a professional cheque account, I was told to sign documents at the Nedbank branch to make the upgrade official but I never did.I have not received the card nor have I been contacted to receive it, so I do not understand why I am being charged the exorbitant fees of the cheque account. Please advise what steps can be taken to reverse the fee and have the fee of the keyona bundle taken out of the account seeing as that is the account card that I have and that is also the bundle that I have physically signed for.
JL
Jordan L's update31 Jul 2019, 08:21
Reviewer Update
My second issue is that I app**** to have my account upgraded to a professional cheque account, I was told to sign documents at the Nedbank branch to make the upgrade official but I never did.I have not received the card nor have I been contacted to receive it, so I do not understand why I am being charged the exorbitant fees of the cheque account. Please advise what steps can be taken to reverse the fee and have the fee of the keyona bundle taken out of the account seeing as that is the account card that I have and that is also the bundle that I have physically signed for.
Nedbank's replyOfficial
31 Jul 2019, 08:22Dear Jordan Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
Best regards,
Nedbank's reply31 Jul 2019, 08:22
Official
Dear Jordan Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
Best regards,
JL
Jordan L's updateReviewer Update
31 Jul 2019, 08:24Please can all correspondence me done by email and not by phone, as requested in my follow up message.
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JL
Jordan L's update31 Jul 2019, 08:24
Reviewer Update
Please can all correspondence me done by email and not by phone, as requested in my follow up message.
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Nedbank's replyOfficial
31 Jul 2019, 08:29Noted.
Kind regards
Client Service Support
Kind regards
Client Service Support
Best regards,
Nedbank's reply31 Jul 2019, 08:29
Official
Noted.
Kind regards
Client Service Support
Kind regards
Client Service Support
Best regards,
JL
Jordan L's updateReviewer Update
31 Jul 2019, 12:08Nobody has contacted me and I need that money, I do not have access to the funds on the credit card as it shows a zero balance. I don't have airtime to call the contact centre either.
This is incredibly inconsiderate on Nedbanks part, what am I supposed to do without any funds whatsoever?
This is incredibly inconsiderate on Nedbanks part, what am I supposed to do without any funds whatsoever?
JL
Jordan L's update31 Jul 2019, 12:08
Reviewer Update
Nobody has contacted me and I need that money, I do not have access to the funds on the credit card as it shows a zero balance. I don't have airtime to call the contact centre either.
This is incredibly inconsiderate on Nedbanks part, what am I supposed to do without any funds whatsoever?
This is incredibly inconsiderate on Nedbanks part, what am I supposed to do without any funds whatsoever?
Nedbank's replyOfficial
31 Jul 2019, 13:22You will be contacted within 24 hours of logging the matter.
Kind regards
Client Service Support
Kind regards
Client Service Support
Best regards,
Nedbank's reply31 Jul 2019, 13:22
Official
You will be contacted within 24 hours of logging the matter.
Kind regards
Client Service Support
Kind regards
Client Service Support
Best regards,
JL
Jordan L's updateReviewer Update
03 Aug 2019, 12:30The Nedbank complaints division is the most uncaring department that I've had the displeasure of dealing with. I've now been charged for reversing the debut order and to top it all off, I haven't been contacted by anybody.
I must applaud you guys on leaving customers to fend for themselves. I intend to close my personal accounts and credit card and move to a different bank.
I must applaud you guys on leaving customers to fend for themselves. I intend to close my personal accounts and credit card and move to a different bank.
JL
Jordan L's update03 Aug 2019, 12:30
Reviewer Update
The Nedbank complaints division is the most uncaring department that I've had the displeasure of dealing with. I've now been charged for reversing the debut order and to top it all off, I haven't been contacted by anybody.
I must applaud you guys on leaving customers to fend for themselves. I intend to close my personal accounts and credit card and move to a different bank.
I must applaud you guys on leaving customers to fend for themselves. I intend to close my personal accounts and credit card and move to a different bank.