Dormant account... bankbinsists I go into a branch and lacks the ability to remotely move account into active state.

I have been banking with nedbank in excess of 30 years, during the pandemic, an account of mine was moved into dormant status. Nedbank absolutely refuses to move it back to an active state without me going into a branch.I have contacted them several times in this regard and am told the same thing, it is not possible to get this done without going into a branch. I am unable to go to a branch and don't wish to send someone on my behalf - This is the year 2020, this is a digital age. Other banks allow you to open accounts and receive credit cards wherever you are in the country, why can't you simply just allow me access to my own funds. I am extremely close to switching to a more modern bank and will do so if I receive the usual private response where I am again forced to go into a bank. Nedbank... please respond, it can't be that diffucult.