Don’t waste your time. Get out!!

Had ********** activity on my credit card in August 2021. Phoned to cancel my card and get a new one. It’s over TWO MONTHS later and I still don’t have another credit card. Have contacted their customer care line over 10 times. Visited their branch 3 times, and still nothing. I’ve been a customer with them for almost 3 decades but no one gives a flying hoot. You are just a number. Branch staff (even seniors) don’t give a ****. I can’t even say pathetic service because that would entail someone actually assisted me. Even Nedbank’s complaints line just rings and then cuts you off. Their products are outdated. You can’t swipe your debit card at toll gates like other banks. If you want a proof of payment on the app for someone you haven’t saved as a beneficiary then you have to phone them to generate it for you like you’re living in 1998. Revolting. Don’t waste your time.