DONT TAKE A LOAN WITH NEDBANK

I got retrenched in October and my last day was in November I went to a branch to submit all my documents for an insurance claim.Then money was deducted on my account, I called the call centre and the issue was fixed I noticed today that my loan has accumulated an intrest fee and it still shows on the Nedbank app.How am I supposed to pay if I dont have a Job?My question is why charge people for insurance if you are unable to understand if they cant to pay due to unforeseen circumstances ?

The original term for the loan was 42 months which I paid with no problem I was only remaining with 19 months to pay but no one seems to acknowledge that.Should I contact the ombudsman or will Nedbank eventually at their own appointed time decide to pay my insurance claim.No one has even responded on the process of my application.