Dont risk by making an ATM deposit

I stayed far away from Nedbank's banking halls and ATMs until I needed to deposit money into a Nedbank customer's account. Therefore, I went to the Cape Gate branch on Saturday afternoon (09-05-2015) and decided to use the deposit money option on one of the ATMs since I have previously used a similar option on other bank ATMs such as FNB and Standard bank without a problem.<br> <br> I placed my money into the deposit box and there was an error message alerting me that part of my deposit has been retained by the ATM and I should go to the nearest branch. Since it was in the afternoon, the banks had already closed. Therefore, I waited until Monday morning and went to the same branch. I was initially told that I was a third party, therefore, the account holder should be the one reporting the incident. However, they later understood that I was the one making the deposit and the circumstances of the account holder and took my query. Nevertheless, I was told they outsource the service and the best they can do is to send a query after which the account holder will be called to confirm the incident and take corrective action. Since Monday nothing has been done about the deposit.